1. Overview

At DASHEVO, we want you to get your order quickly and reliably. This Shipping & Delivery Policy explains how and when your orders are shipped, your delivery options, and what to expect at each step. Please read carefully so you know what to expect when shopping with us.

2. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after your payment is confirmed. Orders are not shipped or delivered on weekends or U.S. federal holidays.

3. Shipping Methods & Delivery Times 

We use trusted carriers such as USPS, UPS, and FedEx to deliver your packages.

Delivery times are estimates and begin from the date of shipping, not the date of order.

4. Shipping Costs 

Shipping costs are calculated based on your delivery address, the shipping option you select at checkout, and the total weight of your order. You’ll see the shipping cost before you pay.

5. Shipment Confirmation & Tracking 

Once your order has shipped, you will receive an email with your tracking number and instructions on how to track your package online. If you do not receive tracking information within 2 business days of your order shipping, please contact us.

6. International Shipping 

At this time, international shipping may be available to select countries. Duties, taxes, and customs fees may apply based on your destination country’s rules — these charges are the responsibility of the recipient.

7. Delays & Weather 

Delivery delays can occasionally occur due to holidays, weather, or carrier issues outside our control. We appreciate your patience and will assist however we can.

8. Damaged, Lost or Missing Orders 

If your package arrives damaged, is lost in transit, or you believe it never arrived, please contact us within 7 days of expected delivery so we can help resolve the issue.

9. Contact Us 

If you have any questions about your shipment or delivery, email us at: 18588470713@163.com or visit our Contact Us page.