Frequently Asked Questions
Find answers to common questions about our products and services
DASHEVO digital dashboards are specially designed for specific vehicle models and years. Please check the product compatibility information before purchasing. If you are unsure, contact our support team and we will help confirm compatibility.
We currently provide digital dashboard solutions for multiple vehicle models, including Jeep,Nissan,Toyota and other popular platforms. More vehicle applications are continuously being developed.
No. DASHEVO products are designed to integrate with the original vehicle system while maintaining OEM functions and driving experience.
No cutting, drilling, or permanent modifications are required.We have filmed the installation process for each model and included it on the last page of the manual; please scan the QR code to watch the video and ensure correct installation. Our products are designed for plug-and-play installation with vehicle-specific connectors.
Installation time depends on the vehicle model and experience level. Most installations can be completed within 30 minutes to 1 hour. without complicated procedures.
For specific projects and bulk orders, In addition to our existing customized services, please feel free to contact us directly if you have any other customization needs or ideas.
Yes. Our support team provides assistance with installation, troubleshooting, and product-related questions.
Most users can complete installation with basic tools by following our installation guide. We also provide technical support if assistance is needed.
Orders are processed within 48 business hours of being received. Orders received before 5pm ET are typically processed and shipped the same business day, while orders received after 5PM ET are processed the following business day.
While most orders are delivered within 2 business days after order processing, actual shipping times will vary by location. Please allow up to 5 business days for shipping.
Yes. We ship worldwide and provide international delivery options for customers around the globe.
Note: For special or remote areas, we need to verify the address before shipping;
we appreciate your understanding.
Due to product size and shipping requirements, delivery to some P.O. boxes may not be available. Please contact us before placing your order if you need delivery to a P.O. box.
Order Processing
Most orders are processed within 24 business hours of being received. Orders received before 5pm ET are typically processed and shipped the same business day, while orders received after 5PM ET are processed the following business day. Business days include Monday through Friday and exclude weekends and holidays.
Standard Delivery
We offer free standard delivery on orders over $399 (exclusions apply to oversized items) to anywhere in the United States; including Alaska, Hawaii, and Puerto Rico. Shipping is provided by UPS Ground, USPS Priority Mail, or USPS First-Class Mail and varies by location. Regardless of shipping provider, we will always provide tracking information for all orders. While most orders are delivered within 2-5 business days after order processing, actual shipping times will vary by location. Please allow extra delivery time for orders to Alaska, Hawaii, and Puerto Rico. Exclusions may apply to APO/FPO addresses and US territories outside of Puerto Rico.
If you need to return or exchange your product, please contact our support team within the specified return period. We will provide guidance based on your order situation.
We accept returns for eligible products that meet our return conditions. Products must be unused and returned with original packaging and accessories.
If your product arrives damaged or has a manufacturing issue, please contact us immediately. We will provide a solution, including replacement or technical support.
Yes. DASHEVO provides 1 year of standard after-sales service warranty for our products. Please contact our support team for warranty details.
You can contact our support at help@dashevo.shop or leave message through our Contact Us page. We are always ready to assist with product questions, installation, and after-sales support.